Returns
We always try our best to describe items as accurately as possible but the photographs are often the best way to see the condition of the items. If, for any reason, you are unhappy with your item please contact us so we can resolve this.
We offer a 7 day refund policy, but this does not apply to buyers who have viewed the pieces beforehand. We will only take back items which are in the same condition as they were when they left us. Unfortunately, we cannot cover courier or postage costs for returns.
If you wish to return goods you have a duty to take reasonable care of them until you return them – goods must be returned in the condition they were sent, and we recommend retaining the packaging the item was sent in so that it can be re-packed in the same way for the return journey. Please telephone or email us within 7 days of receiving the item if you would like to return your order, and we will discuss how you can return them and assist with booking the collection if required. You will receive a full refund for the item sale price once it has been delivered back to us and is confirmed to be in good condition. Refund processing times can vary from 1 – 14 days depending on the original payment method. Outgoing delivery costs will not be refunded. If an item has been damaged whilst in your care, we have the right to refuse an item return or to deduct a reasonable amount from the original price.
If goods are damaged on their way to you we will arrange a full refund. Damage to goods must be noted upon attempted delivery of the goods and returned with the driver. Please make sure you have checked all items before signing to accept the delivery.